Clinic Policies
Deposit Policy
All bookings will require a $50 non-refundable deposit to be paid. Deposits are held on file and will be used towards the cost of your treatment. Deposits can be paid in person, over the phone or via your saved Credit Card details when you book online. Please note that deposits are non-refundable; however can be used towards the cost of services or products or transferred to a friend or family member. Any potential refund is at the discretion of management. If you are unable to pay a deposit unfortunately we are unable to book you in. In line with our current cancellation policy, if you fail to provide 48hours notice or no show to your appointment we reserve the right to retain your $50 deposit as a cancellation fee. If you need to make any changes or cancel your appointment please phone the relevant clinic as soon as possible.
Cancellation Policy
We understand that life can get busy and things can come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 48 hours notice for all appointment cancellations or changes. We will send appointment reminders via text message 4 days in advance of your appointment date and try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees. No show or failure to provide us with more than 48hours notice for an appointment change will result in a $50 cancellation fee being charged.
We ask that you please arrive promptly for your appointments. If you are running late, a phone call would be appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconvenience to other clients. Cancellation fees are applicable if you miss your appointment entirely or arrive too late to progress with your appointment. To make the most of your time with us, we kindly request that your mobile phone is either turned off or switched to silent.
Gift Certificate
Our Gift Certificates are valid for a period of 3 years from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party. Our Gift Certificates may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honor lost or stolen certificates. Gift Certificates can be purchased in the clinic or via our website. Clients who do not show to their appointment or cancel their treatment within 48hrs of the scheduled appointment will be required to pay our $50 cancellation fee. We reserve the right to retain $50 of your gift certificate amount if the fee is not paid.
Treatment Packages
Our Treatment Packages are valid for a period of 12 months from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party.
Products
All of our retail products are provided by an authentic Australian supplier. They are regularly changing on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs. Unfortunately, we do not offer refunds or exchange for change of mind.
Children In Clinic
We love children, and we hope you understand that for their safety and for the experience of other guests, children and babies are not permitted to accompany you to your appointment unless cared for by another adult while you have your treatment.
Free LED Light Lounge Pass
Free LED light lounge pass - This offer cannot be used in conjunction with any other promotions. Skin Forum reserves the right to terminate this promotion at any time.
Free Best Selling Cleanser Card
This card entitles the holder to receive one free best-selling cleanser with the purchase of three or more full-priced skincare products in-store. Internal health products and devices are excluded. The cleanser cannot be exchanged for another product or store credit. This offer cannot be used in conjunction with any other promotion or sale items. Skin Forum reserves the right to terminate this promotion at any time.
Refer a Friend Card
The card recipient must be a new client. The card must be presented at checkout during the first treatment to redeem the discount. This discount cannot be combined with any other promotion. Skin Forum reserves the right to terminate this promotion at any time.
Birthday offer
A booking deposit is required for all appointments. There is no minimum spend required to use the birthday voucher. The voucher must be redeemed within four weeks of receiving the email. The email voucher must be presented at checkout and can only be used for treatments. It cannot be combined with any other promotion. Skin Forum reserves the right to terminate this promotion at any time.
Promotional Offers
Promotional Vouchers - All promotional vouchers require a minimum spend of $200 and must be redeemed within three months of receiving the offer. The offer is valid for a single use per client and must be presented at checkout. The voucher is applicable only to treatments and cannot be used for product purchases. This offer cannot be combined with any other promotion. Skin Forum reserves the right to terminate this promotion at any time.